Refund policy

Return & Refund Policy – DTF Chivo 🔁❌

At DTF Chivo, every gang sheet and transfer is custom-printed to order, which means we cannot accept returns or offer refunds once your order has been submitted and processed.

We strive to ensure every print meets the highest standards. Please read the policy below carefully before placing your order.

❌ All Sales Are Final

Due to the custom nature of DTF and UV DTF printing, we do not offer refunds, exchanges, or returns. Once a file is uploaded and the order is placed, it enters our automated production workflow and cannot be canceled.

⚠️ Exceptions – Damaged or Defective Orders

We will gladly reprint your order at no cost if:

  • Your product arrives damaged in transit

  • There is a clear printing defect caused by our equipment

  • The print differs from your uploaded file due to an error on our side

In these cases, please contact us within 48 hours of delivery and provide the following:

  • Your order number

  • Clear photos of the issue

  • A brief description of the problem

📧 Email: dtfchivo@gmail.com
📞 Phone: (832) 379-4867

📤 File Responsibility Notice

Customers are fully responsible for the quality, resolution, and formatting of the files they upload. We do not edit, resize, or check files before printing. All files are printed exactly as submitted.

Please review our Pressing Instructions and FAQ to avoid common issues related to file setup and application.

📝 Policy Summary

  • ✅ Reprints allowed for damaged or misprinted orders

  • ❌ No refunds or returns for custom prints

  • ✅ Orders ship within 24–48 hours — fast and final

  • ❌ Cancellations are not accepted after order placement

Thank you for choosing DTF Chivo. We’re committed to delivering high-quality DTF and UV DTF products with care and precision. If you have any concerns, don’t hesitate to reach out — we’re here to help!